English | Bahasa
MegaPromo
QUESTION & ANSWER

Find answers to your questions about everything concerning your transactions in Bank Mega.

Click on each question below to find out the answers.

What if my Mega Pass debit card or my Bank Mega credit card was lost or stolen?


Contact Mega Call on 1500010 or 60010 (hp) or contact Bank Mega nearest branch.

For your safety, immediately block the card and our customer service will be happy to assist you.

How to make a reservation when Bank Mega 's Mega Pass debit card or credit card was lost?


Contact Mega Call on 1500010 or 60010 (hp) or contact Bank Mega nearest branch.

To re-issue the card, then you must prepare a certificate of loss from the police, photocopy of ID card and fill out a new card request form located in Bank Mega nearest branch.

How to make a reservation for Bank Mega's Mega Pass debit card or credit card when it's lost?


Contact Mega Call on 1500010 or 60010 (hp) or contact Bank Mega nearest branch.

To re-issue the card, then you must prepare a certificate of loss from the police, photocopy of ID card and fill out a new card request form located in the Bank Mega near you

How to activate Mega Pass debit card?


after you receive an ATM card and PIN, please immediately activate Mega Pass debit card at the nearest ATM, by replacing PIN with the new PIN that you can remember easily

How to activate Bank Mega's credit card?


Once you receive Bank Mega's credit cards , please contact Mega Call in 1500010 or 60010 (hp) to perform activation

How do i request Bank Mega E Billing facilities for Bank Mega Credit Card?


To receive E Billing Facilities please contact Mega Call in 1500010 or 60010 (hp) or contact Bank Mega nearest branch

To complete the procedure, please prepare a photocopy of the credit card, photocopy of ID card and fill out submission form E-Billing facility located at the nearest branch of Bank Mega

What if I want to change Bank Mega credit card data?


To change your credit card data please contact Mega Call in 1500010 or 60010 (hp) or contact Bank Mega nearest branch

To submit, please prepare a photocopy of the credit card, photocopy of ID card, and fill in the form of customer data changes located in the nearest branch of Bank Mega

How to maintain the confidentiality of ATM PIN?

  1. Immediately change the initial PIN, then make it a habit to change the PIN regularly. Avoid making the formulation of a PIN that is easy to guess, such as date of birth or telephone numbers

  2. Remember PIN, avoid writing your PIN in your wallet, purse, card or other media that can be easily read by others

  3. It is advised to register other e-banking facilities such as Internet Banking, Mobile Banking, and mega call to make it easier to monitor the accounts

What if I want to perform updates to data / customer profile?


go to nearest Bank Mega branch in your city and our staff will be happy to help update (renewal) customer data

To update the data, please prepare a photocopy of ID card and fill out the form change customer data located in the nearest branch of Bank Mega

What if I want to raise the limit ATM transactions by replacing the card Mega Pass Classic into Mega Pass Preferred?


Please go to nearest branch in your city and our staff will be happy to help to change the type of ATM Mega Pass card

please prepare a passbook, ATM cards, and copy of ID card

What if I want to know the latest information about interest rates and transaction costs in Bank Mega?


contact Mega Call in numbers 1500010 or 60010 (hp) or come to the branch office nearest to you

If I Mega Bank credit card holder, then how do I do not charged with credit card payment?


Perform Mega Visa Credit card payment by using ATM card Mega Mega Pass at your nearest ATM or through the facilities of the Mega Internet Banking and perform credit card payments before the due date

What if I had failed transaction when using a debit card / credit card Bank Mega?


Contact Mega Call on 1500010 or 60010 (hp) or contact your local branch and our officers will be happy to assist in resolving of your problems.

Please provide a photocopy of ID card, debit / credit card Bank Mega and our customer service will assist you to fill out the form problems and help you solving the problems within certain time period

Mega Highlights
  Curr             Buy            Sell
USD
13225
13525
EUR
14369
14708
AUD
9853
10090
SGD
9453
9675
JPY
118.4
121.19
Copyright 2013. PT Bank Mega Tbk. All Rights Reserved